OUR POLICIES/FAQ

How long will it take to process my order? 

After your order is placed, it is processed for shipping within 5 business days.

How long does shipping take?

Shipping times will depend on your shipping address.  Orders are shipped from Jefferson City, MO.  Typical shipping takes an average of 3-7 business days.  

Can I pick up my order?

Order pick-up is not available at this time.

Can I get my order delivered if it is being sent to an address in Jefferson City, MO?

YES!

If I order local delivery, how long will it take before I or the recipient, receives the order?

Normal processing times still apply to 

local deliveries (within 5 days). After the order has been processed, you will receive an email to notify you of your upcoming delivery date and time.  Delivery times will either be from 8am - 12pm or 1pm - 5pm.

Are you experiencing any delays due to COVID-19?

We are not experiencing any processing delays at this time.

Can I return any of the spice mixes?

Due to health and safety concerns, we are unable to accept returns.

What do I do if my order arrives damaged or defective?

Please send an email to hello@delishmg.com with a photo of the product(s).   If your order is found to be damaged or defective, it will be replaced, at no cost to you. NOTE: Orders must be inspected and reported within SEVEN days of your delivery date, if found defective.

How can I get a refund?

Refunds are issued for orders that need to be cancelled.  Orders may be cancelled only before the order has been shipped.

Are there any preservatives in your spice mixes?

We do not use preservatives in our spice mixes.

What's the best way to store my spice mixes?

Our Signature Spice Mixes can be stored alongside your other seasonings in a cool  place.  

How long will my spice mixes last?

We recommend using the spice mixes within six months after opening.

What are your hours of operation?

We are in the office Monday - Friday, 9:00 am - 4:00 pm central standard time. 

How do I contact you?

Email us anytime at hello@delishmg.com.